30-Day Satisfaction Guarantee
We want you to love your Verdroot routine. If you're not happy with your order for any reason, you have 30 days from the date of delivery to request a refund or replacement.
How to request a refund
Email us at verdroot.store@gmail.com with your order number and a short description of the issue. If your item arrived damaged or defective, please include a photo.
Do I need to send the item back?
In most cases, no. For many requests we can issue a refund or send a replacement without asking you to return the product. If we do need the item back, we'll tell you where to send it and we'll cover the return shipping cost — you never pay to return an item.
Damaged, defective or wrong items
If your order arrives damaged, defective, or you received the wrong item, contact us within 30 days of delivery and we'll send a free replacement or issue a full refund, including original shipping.
Refunds
Once your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card issuer.
Lost packages
If your tracking shows no movement for more than 20 business days, or your package is marked delivered but you can't find it, contact us and we'll help resolve it.
Exceptions
Requests made more than 30 days after delivery cannot be accepted. We reserve the right to refuse requests that show signs of abuse of this policy.